Luise Freese

How to build a FAQ chatbot for Microsoft Teams with Power Virtual Agents

How to build an FAQ bot for Microsoft Teams with Power Virtual Agents in minutes

In this blog I want to show you, how you can build, test and publish an FAQ bot for Microsoft Teams within minutes. We will use the Power Virtual Agents for Teams, which means, that you will not need any additional license to your Microsoft 365 license, for reference see also Power Virtual Agents for Microsoft Teams plan.

What is Power Virtual Agents?

Power Virtual Agents belongs like Power Apps, Power Automate and Power Bi to the Power Platform (wow, that was a powerFULL sentence 😇). You can create chatbots, which can interact with users in apps and websites, trigger workflows and more, without the need of writing code. You can choose if you want to use it in the Power Virtual Agents standalone web app or as app within Microsoft Teams.

Let’s build a bot

I will guide you how to create an FAQ bot. To feed our bot we will need some FAQ so that our can bot can learn them. I will use FAQ regarding licensing 🤓, but you can choose any FAQ from a website or PDF or even Word file that you like.

  • Open Teams
  • Click on the Apps icon
  • Search for Power Virtual Agents

Power Virtual Agents

  • Click Add

Add Power Virtual Agents to Teams

  • Select the Team you want your bot to join

select a team

  • Give your bot a name ans select a language that your bot shall understand (should be the same language as your FAQ)

name your bot

  • Click Chatbots - here you get an overview of ALL your chatbots

my Chatbots

Add topics from any website

  • Click Topics

Topics

You see, that some basic topics are already created for you. You can take a look later.

  • Click Suggested

suggested topics

Now we want to work on feeding our bot with the FAQ from the website that we selected.

  • Copy the URL of the FAQ website
  • Paste the URL into the Link to online content field

Get Faq

  • Click Add
  • Click Start

This may take now a couple of minutes. Grab a coffee in the meanwhile: ☕. Soon you will see the message that your new suggested topics are now in:

Success

Review & edit topics

You can now review and edit each topic:

Review and edit

  • Click Save Topic

After you are done with reviewing and editing your topics, you will need to turn on the topics

  • Switch the toggle to on

Turn on topics

Train your bot by entering more trigger phrases. This way, it is more likely that the Chatbot understands users asking questions even if they don’t exactly match the trigger phrases.

Time to test the bot!

Test bot

You can now review and edit your topics until you are happy with the results.

Publish your Bot to Microsoft Teams

  • Click the Publish icon

Publish

  • Click Add

Add Bot

  • Click Add to Teams

Success

  • Use your bot

Chat

Conclusion & what’s next

It took us only a few minutes to create, test and publish a chatbot, that now works inside of Microsoft Teams. Want to do some more? We could extend the capabilities of our Power Virtual Agents bot: Let’s say our bot can’t answer a question and needs to transfer the chat to a human agent, who will answer that question. What if we trained the bot with that answer so that our bot gets smarter over time? I will cover that in one of my next blog posts. What do you use chatbots for? Did you already try to make a 5 minute bot? Please share below :)

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